How FunnelReply Handles Your Data

What We Collect

When you use FunnelReply, we process the following categories of information:

• Account details: your name, email address, and company name when you register.
• Form data: messages you send through our contact form, including your email and phone number if you provide them.
• Conversation content: customer messages you import from email, social channels, or contact forms.
• Technical data: browser type, device information, and IP address for security and troubleshooting.
• Usage analytics: page views, feature interactions, and session duration to improve the product.

How We Use Your Information

Your data is used for the following purposes:

• Providing and maintaining your unified inbox workspace.
• Processing and responding to support requests you submit.
• Sending service notifications about updates, maintenance, or account changes.
• Analyzing aggregate usage patterns to improve features and performance.
• Preventing fraud, abuse, and unauthorized access to your account.

Cookies and Tracking

We use essential cookies to keep you logged in and remember your preferences. We also use analytics cookies to understand how the product is used. You can disable non-essential cookies in your browser settings, but some features may not work correctly without them.

Data Storage and Sharing

Your data is stored on secure servers operated by our hosting provider. We do not sell your personal information. We may share limited data with third-party processors that help us operate the service:

• Hosting and infrastructure providers for server storage.
• Analytics services to measure product usage.
• Email delivery services for transactional messages.

These processors are contractually obligated to protect your data and may only use it to perform services on our behalf.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Export your data in a portable format.
• Withdraw consent for optional data processing at any time.

To exercise any of these rights, contact us using the details below. We respond to verified requests within 30 days.

Our Commitment to Transparency

FunnelReply does not make misleading claims about its features, performance, or affiliation with other brands. We do not fabricate endorsements, create false urgency, or guarantee specific business outcomes without clear evidence. Our product is provided as described, and any limitations are stated openly in our terms of service.

Contact Us

For privacy-related questions, data requests, or concerns, please reach out: