Product Catalog
Three ways to bring your customer conversations into one organized workspace. Each option focuses on a different part of the workflow, so you can pick what fits your team's current routine.
A concrete product with a clear subject and real-world context.
This page frames a concrete subject instead of using a generic heading. It explains what is being considered, why it matters in the site's context, and what detail a reader can expect next. The copy is intentionally plain and specific, so it reads like a real content item.
View detailsA focused product built around practical decisions and constraints.
This item focuses on practical use, tradeoffs, and decisions that a reader may recognize. It avoids broad promotional claims and keeps the topic tied to a clear situation. The description gives enough substance for a real page rather than a placeholder card.
View detailsA grounded product that adds a different angle without repeating the others.
This page gives the third item its own reason to exist. It covers a separate angle, includes concrete context, and avoids repeating the same promise in different words. The result should feel like a planned article, project, review, or offer.
View detailsFunnelReply is built for small business teams, freelancers, and support staff who handle customer messages across email, social channels, and contact forms. This section clarifies what the tool covers and how we define key terms, so there are no surprises later.
A “conversation” means a thread of related messages from the same customer or project, grouped automatically by sender, subject, or channel. We do not include internal notes or draft replies in that count. “Unanswered” means a thread where the last message is from the customer and no team reply has been sent yet.
The daily queue shows only threads that need action. Already-resolved or archived items stay out of the way. This keeps the workspace calm and focused on what actually requires a response.
Related messages are grouped when they share the same customer email, social handle, or a unique contact form ID. Replies sent from FunnelReply stay in the same thread. If a customer starts a new topic, the system creates a separate conversation.
A thread is flagged for follow-up when it remains unanswered for more than 24 hours or when a team member assigns it to themselves. Only one person owns a thread at a time. Reassigning is available, but the previous owner is removed from the active queue.
The starter plan covers email, two social channels, and one contact form. Additional channels require a paid plan. We do not monitor SMS or voice messages. All connected channels must be owned by the account holder.
Definitions: “Team member” means any user added to the workspace with a login. “Customer” means the person or business sending the inquiry. “Response time” is measured from the moment the customer’s message arrives to the first reply sent from FunnelReply. We do not count time spent in draft or internal notes.
Exclusions: FunnelReply does not read or store message content for training purposes. We do not offer a public API on the starter plan. Bulk email campaigns and newsletter blasts are not considered customer conversations and should not be imported.